Hello, Places listing managers. If you’re like me and you manage a multitude of Places listings, you are probably as frustrated as I am with the way that Google manages its local listing service. I think we can all agree that the current system is lacking a variety of features and capabilities. I think we can all agree that it’s time for Google to provide actual support for its product.
But for now, let’s put our frustrations aside and notice the changes that Google Places appears to be testing.
Custom Categories Gone
The first thing that I noticed was that my client’s listing was not allowing me to use or create custom categories. Instead of empty text boxes that would provide suggested categories as one typed (much like Google Instant), the only option I had was to utilize drop-down menus entitled “Category” and “Sub Category”.
We all know that Places listings benefit from having the maximum five categories filled out – as opposed to only one or two – but with the drop-down menus they have removed many options. Instead of having “Personal Injury Attorney,” “Tax Attorney”, “Family Law Attorney,” and a plethora of 20 other varieties of Attorney Specialties, they only had “Services – Attorneys.” To me, this is a huge disadvantage.
At the same time, I can see how it might eliminate Places listing managers that “game” the category section of their listing, literally “stuffing” each category with as many keywords and locations as possible (which as we all know is against their guidelines).
Verifying Your Listing via SMS Text
One of the most frustrating parts of Places management is the verification procedure. It’s not that it is really all that hard or complex, of course. But for large SEO agencies or anyone managing a listing of a business remotely, it can oftentimes become a problem trying to receive the PIN from the client. They either throw the postcard away as spam, or they have an automated phone system that will not work for verification, or a variety of other difficulties.
When I saw the option to verify via SMS text message, I was immediately excited. Not so much for my clients – since they are mostly all automated systems or landlines – but more for everyone else that could really benefit from this. It may help a business that doesn’t utilize landlines, or online companies that use cell phones for business calls (that still would have an address). Then I spoke with another SEO ninja about the capabilities of some newer landline phones that can send and receive text messages.
All of this results in one thing: just another option for Places managers to verify and optimize their business listing. And I think that is a great thing.
Viewing the Edit History for a Listing
I had just completed making edits to an unverified listing for one of my clients, and I had the postcard sent to their address for the PIN. After looking at the unverified listing again in Google Maps, I saw a small link that read “This place has unverified edits.” It then followed with “Show all edits” and a link that listed all of the updates in a lightbox.

Now we’re talking, Google. I think this capability of viewing previous changes is great, especially for anyone who has experienced a Google Places “Hacker” that makes a ton of changes to your listing.
I was able to find this information about the lack of custom categories, and the Google Help Forum does describe SMS in the different verification methods, but wasn’t able to find much on viewing previous edits for a listing.
What are your thoughts?